Help Center

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Contact Us

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued. 

About Kherish

What is Kherish?

What makes Kherish different?

Is Kherish jewelry handmade?

Who makes Kherish jewelry?

Does Kherish support a social mission?

Materials & Gemstones

What metals do you use?

Are your gemstones natural?

What does "made-to-order" mean, and why does Kherish® use this model?

Branding is simply a more efficient way to sell things?

Order & Returns

How much is shipping and how long will it take?

How long will it take to get my package?

Branding is simply a more efficient way to sell things?

Why do gemstones vary in appearance?

What is gold vermeil?

Do you use ethically sourced materials?

Ring Sizing

How do I determine my ring size?

Do you offer half sizes?

What if I am between sizes?

Do wider bands fit differently?

Can my ring be resized?

Orders & Production

Are your pieces made to order?

How long does production take?

Why does handmade jewelry take longer?

Will my jewelry look exactly like the photos?

Can I modify or cancel my order?

Shipping

Where does Kherish ship?

Do you ship internationally?

How will I know when my order ships?

How long does shipping take?

Will I receive tracking information?

Are customs fees included?

Do you offer expedited shipping?

Returns & Exchanges

What is your return policy?

Do you offer exchanges?

What items are not eligible for return or exchange?

What if my order arrives damaged?

How do I start a return or exchange?

Jewelry Care

How should I clean my jewelry?

Can I wear my jewelry every day?

Should I remove jewelry before swimming or exercising?

How should I store my jewelry?

Warranty & Support

Does Kherish stand behind its craftsmanship?

What if a stone becomes loose?

How can I contact customer support?

Does my jewelry come in gift ready packaging?