Does Kherish accept returns?

Yes. Eligible purchases made through Kherish.com may be returned when they meet the current return policy requirements. Returns must be authorized and submitted through the Kherish Return Portal.

Where is the Kherish Return Portal?

The official return and exchange portal is available at Kherish.com through the Returns Portal link.

What condition must a return be in?

Returned jewelry must be new, unused and in its original condition. Original packaging should also be included. Jewelry that has been worn, damaged or altered does not qualify under the standard return policy.

How long do I have to send back an authorized return?

Under Kherish's current return policy, an authorized return must arrive back within 30 days of receiving return authorization.

What if my package arrives damaged?

Transit damage should be reported to Kherish within 48 hours of delivery so the issue can qualify for review.

Are original shipping charges refunded?

Eligible returned merchandise may receive a refund under the return policy, but original shipping charges are excluded. Priority, rush, international and overnight shipping services are also nonrefundable.

What if my order had free shipping?

Orders that originally received free shipping can still qualify for a refund when the returned item meets Kherish's eligibility and condition requirements.

How long does a refund take?

Eligible refunds are typically processed within approximately seven business days after Kherish receives the returned item, excluding holidays.

Can I send back an item without authorization?

Unauthorized or late returns may be denied or returned to the sender. Start the process through the official Return Portal first.

Do I need to return certificates or packaging?

Return the original packaging and any certificates that accompanied the jewelry. Keeping the return complete helps prevent eligibility problems during inspection.

How long does Kherish take to process an order?

Made to order pieces are generally handcrafted and shipped within 2 to 3 business days.

How long do custom orders take?

Custom jewelry is generally created and shipped within approximately 4 to 6 weeks because it is being made to the customer's specifications.

Does Kherish offer free U.S. shipping?

Yes. Kherish currently offers free USPS Ground Advantage shipping within the United States. Estimated carrier transit time is generally 3 to 7 business days after shipment.

Can I upgrade my shipping?

Kherish offers USPS Priority and USPS Express shipping options in addition to standard U.S. shipping.

• USPS Priority: estimated 2 to 3 business days
• USPS Express: estimated 1 to 2 business days

Will I receive tracking?

Yes. Once an order ships, Kherish sends a tracking confirmation so the shipment can be followed during transit.

Does Kherish ship internationally?

Yes. Kherish currently lists international shipping options for Canada and select European countries, including USPS International First Class and Priority options.

Who pays customs duties and international taxes?

International customers are responsible for customs fees, duties and taxes imposed by their destination country.

Are USPS delivery estimates guaranteed?

Most USPS delivery timeframes are estimates rather than guarantees. Kherish notes that carrier delays can occur because of weather, customs and high holiday volume. USPS Express is listed as the guaranteed U.S. service.

Is Kherish responsible for carrier delays?

Once a package has been transferred to the carrier, Kherish is not responsible for delays caused by the shipping carrier.

Is Kherish jewelry handmade?

Yes. Kherish describes its jewelry as handcrafted, with designs created and finished with attention to detail rather than treated as anonymous mass produced jewelry.

What metals does Kherish use?

Kherish jewelry includes Sterling Silver 925, Gold Vermeil, Rose Gold Vermeil, solid gold, platinum and modern metals such as Tungsten Carbide, depending on the collection and design.

What is Sterling Silver 925?

Sterling Silver 925 is a precious metal alloy containing 92.5% silver. Kherish uses Sterling Silver throughout many rings, wedding bands, earrings and necklaces.

What is Gold Vermeil?

Gold Vermeil uses a Sterling Silver base beneath a gold finish. Kherish offers Yellow Gold and Rose Gold Vermeil across many gemstone jewelry designs.

Does Kherish use natural gemstones?

Many Kherish designs use natural gemstones, including stones such as Moss Agate, Garnet, Opal, Emerald, Sapphire, Rutilated Quartz and others. Individual product descriptions identify the materials used in each design.

Why can my natural gemstone look different from the photograph?

Natural gemstones can vary in color, inclusions, pattern and transparency. Stones such as Moss Agate and Rutilated Quartz are especially individual, so natural variation is part of the character of the jewelry rather than a manufacturing defect.

Are Kherish gemstones ethically sourced?

Kherish states that it works with trusted suppliers and follows ethical sourcing standards for its gemstones and jewelry materials.

Who makes Kherish jewelry?

Kherish is a woman owned Virginia based jewelry company. The brand highlights the work of talented adults on the autism spectrum and describes its pieces as locally designed and handcrafted.

How do I find my ring size?

You can measure the inside diameter of a ring that already fits the intended finger or measure the circumference of your finger and compare the result with the Kherish ring size guide.

When should I measure my finger?

Kherish recommends measuring near the end of the day, when fingers tend to be slightly larger, and avoiding measurements when hands are unusually cold or wet.

What if I am between ring sizes?

Choosing the larger size is generally recommended for comfort when you are between two sizes.

Should wide bands fit differently?

Wider bands can feel tighter than thin rings. Kherish's sizing guide suggests considering approximately half a size larger for wider or more substantial designs.

Does Kherish use U.S. ring sizes?

Yes. U.S. sizing is the primary sizing system used on Kherish.com. The Kherish size guide also provides international conversions.

Does Kherish make custom jewelry?

Yes. Kherish specializes in nontraditional and custom jewelry, including personalized engagement rings, wedding bands and gemstone pieces made around the customer's preferred metals, stones and details.

How long does custom jewelry take?

Current Kherish shipping information lists custom order production at approximately 4 to 6 weeks.

Can Kherish engrave rings?

Many bands can accommodate engraving, depending on the width, metal and design. Initials, dates and short messages may be possible on eligible pieces.

How should I care for Sterling Silver?

Sterling Silver can naturally tarnish over time. Store it dry, avoid harsh chemicals and use an appropriate soft silver polishing cloth when needed.

How should I care for Gold or Rose Gold Vermeil?

Avoid unnecessary moisture, harsh chemicals, abrasive cleaners and heavy friction. Gentle care helps preserve the gold finish over the Sterling Silver base.

Can I wear my jewelry while swimming or cleaning?

Kherish recommends removing jewelry for swimming, cleaning, workouts and other activities involving chemicals, abrasives or heavy impact.

Can I wear Kherish jewelry every day?

Many Kherish pieces are designed for regular wear, but every gemstone and metal has its own durability and maintenance needs. Removing jewelry during rough activities helps protect the stone, setting and finish.

How should jewelry be stored?

Store pieces separately in a jewelry pouch, box or compartment so stones and metals do not unnecessarily rub against one another.